Privacy Policy

Last updated: 20 October 2026

Protecting your personal data matters to us. This Privacy Policy explains what personal data we process when you visit the website hotelavenidadefatima.com or contact us, the purposes for which we use it and your rights, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and Portuguese Law no. 58/2019 of 8 August.

1. Data controller

The controller of your personal data is Hotel Avenida de Fátima Lda, tax number (NIF) 503675555, with registered office at Rua de Santo António, Cova da Iria, 2495-430 Fátima, the operator of Hotel Avenida de Fátima (National Tourism Register no. 17675/AL).

Address: Av. D. José Alves Pereira Correia da Silva, 2495-402 Fátima, Portugal
Email: geral@hotelavenidadefatima.com
Telephone: +351 249 534 171 (call to a Portuguese landline)

2. What personal data we process

Contact data: name, email, telephone and the content of your message, when you contact us by email or telephone.
Browsing data: information collected through cookies, such as your chosen language and, only with your consent, statistical data on how you use the website (see our Cookie Policy).

3. Purposes and legal basis

Answering your enquiries – steps taken at your request prior to entering into a contract and our legitimate interest in replying to those who contact us (Article 6(1)(b) and (f) GDPR).
Ensuring the operation and security of the website – legitimate interest (Article 6(1)(f) GDPR).
Producing website usage statistics with Google Analytics – your consent (Article 6(1)(a) GDPR), which you may withdraw at any time.

We do not use your data for automated decision-making or profiling.

4. Who we share your data with

Your data may be disclosed to:

service providers acting on our behalf, such as website hosting and email providers, as processors and with the safeguards required by the GDPR;
Google Ireland Limited, provider of Google Analytics, only if you accept analytics cookies;
public authorities, where required by law.

We do not sell or transfer your personal data to third parties for commercial purposes.

5. Transfers outside the European Union

Google Analytics may involve the transfer of data to the United States of America. Google LLC is certified under the EU-U.S. Data Privacy Framework, which the European Commission recognises as ensuring an adequate level of protection.

6. How long we keep your data

Contact requests: up to 12 months after the last contact.
Google Analytics data: 14 months.
Cookies: for the period stated in the Cookie Policy.

At the end of these periods, the data is deleted or anonymised.

7. Your rights

Under the GDPR, you have the right to:

access your personal data;
request the correction of inaccurate or incomplete data;
request the erasure of your data;
request the restriction of processing;
object to processing based on legitimate interest;
receive your data in a structured format (portability);
withdraw your consent at any time, without affecting the lawfulness of processing already carried out.

To exercise these rights, please email geral@hotelavenidadefatima.com. We will reply within one month.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD) – www.cnpd.pt.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access or disclosure, including encrypted communication (HTTPS) with the website.

9. Minors

The website is not intended for children under 16 and we do not knowingly collect personal data from minors without the authorisation of their parents or legal guardians.

10. Changes

We may update this Privacy Policy whenever necessary. The current version is always available on this page, together with the date of the last update.